Clean, brand new and a $5 Uber to Broadway. Only issue was the hot water in the shower was terrible all weekend. I would recommend staying here
reviewed on 11/07/2016 by Undisclosed
response on 12/15/2016:
Thank you for taking the time to leave us this feedback, and we are so sorry to hear if your experience staying with us was not as great as it should have been. Here at TurnKey, we strive to offer impeccable customer service, and it is our hope that if anything at all comes up, guests are conveniently able to reach us 24 hours-a-day on our guest hotline. Unfortunately, we are only now learning of these problems but wish we had known during your stay so we could have helped out then. Please know that we have informed our team about the issue with the hot water, and will be looking into this for any future stays. It is nice to hear that your overall experience was a positive one, though. If there is anything else we can still do for you, please reach out anytime and let us know.
-The TurnKey VR Team
Cleanliness and supplies: 5 stars
Support staff: 4 stars, easy to contact and reach live member
Location: 3 stars, noisy due to grass cutting at 7am and garbage pkup at 5am but convenient to downtown.
Rental process including ck in/out: 3 starts, unit door code is too long, 10 digits. No instructions on what to do with the unit before leaving, e.g. dirty linens, etc.
Unit: 1 star. We had a 1st floor unit and suffered the noise from the above unit. Every step is heard as thunder and every moved can be heard. Appeared that insulation is not good at all. Also courtyard is very small w limited sitting area.
reviewed on 05/15/2017 by Undisclosed
response on 5/15/2017:
Thank you for taking the time to leave us this feedback, and we are sorry to hear if your experience staying with us was not as great as it should have been. Here at TurnKey, we strive to offer impeccable customer service, and it is our hope that if anything at all comes up, guests are conveniently able to reach us 24 hours-a-day on our guest hotline. Unfortunately, we are only now learning of these issues, but wish we had known during your stay so we could have tried to help out then. TurnKey does not handle landscape maintenance or trash pick for this complex so unfortunately we do not have control over when these services are scheduled. With regards to our 10-digit entry code, a TurnKey agent can assist you next time in creating a shorter one. Just reach out to us on our guest hotline, and we can let you know how to do so. Lastly, our dedicated housekeeping team takes care of all post-stay cleaning and laundry service so our guests are able to enjoy every last minute of their stay. If there is something else we could do for you, just reach out and let us know. You were perfect guests, and we would love to host you again! -The TurnKey VR Team
convenient location and privacy
reviewed on 06/20/2017 by Sandra S.
Great Affordable Rental
We decided to rent this location because the downtown hotels were so expensive, and we've had good luck with vacation rentals before. As a family of 5, staying together in one hotel room is not fun. It was great to have 2 separate bedrooms so we could spread out and relax. I was a little worried about it not having central air, but it kept the place cool. We had to keep bedroom doors open while we slept so the air could get in, but that was fine. It was great to have the fridge for our drinks and snacks. The kitchen is super tiny, so I wouldn't plan on making huge meals. I think this property would be great for a group of guys or girls in Nashville for a weekend. Very affordable, especially if they're splitting the cost. We took Ubers downtown each day, which was about 1.5 miles away. For an Uber XL it was around $10-$12, depending on where we went, and a regular Uber was even cheaper. Overall it was a nice place for the price.
reviewed on 07/12/2017 by Cristina D.
response on 7/12/2017:
Thank you so much for taking the time to leave a review and share your experience. We are so happy to hear that you enjoyed your stay with us. You were perfect guests, and we look forward to next time! -The TurnKey VR Team
Clean, new and great experience
Wonderful stay with all new everything! I had one or two questions and customer servicecwas quick, efficient and friendly. 10 digit door code was my only complaint- who can remember 10 digits 😊But not a big deal
reviewed on 08/30/2017 by Undisclosed
It was a cute little place! You couldn't walk anywhere but the Ubers were very affordable to downtown. I loved that it was gated and had a laundry room. The only issue we had was the condensation from the window unit make the entire room feel wet.
reviewed on 10/25/2017 by Sabrina A.
response on 10/26/2017:
Thank you so much for taking the time to leave a review! We appreciate your feedback and are so happy to hear that you enjoyed your stay with us. You were perfect guests, and we look forward to next time! -The TurnKey VR Team
First trip to Nashville from Canada
Fantastic place! Great location. Very comfortable
reviewed on 11/26/2017 by Undisclosed
New Years Eve in Nashville
Very nice place, perfect for a small group of people, close to downtown and all the great places there. Will definitely stay here again. My brothers and I had a great time in Nashville and liked staying at this place.
reviewed on 01/17/2018 by Brian S.
Enjoyed Our Stay
Our rental was nice, clean and very close to lower Broadway, stores and close to places to eat. The only problem was that it was very hot and humid outside and the wall air conditioner was in the living room and the bedrooms were very hot, so we were not able to close the doors for privacy.
reviewed on 06/11/2018 by Lorianne N.
response on 6/12/2018:
Thank you so much for taking the time to leave a review! We appreciate your feedback and are so happy to hear you enjoyed your stay with us. You were perfect guests, and we look forward to next time! -The TurnKey VR Team
reviewed on 06/26/2018 by Michelle C.
Good place overall
The property was clean and the rooms were nice. The location was to far for is to walk from to get to the city but was only a 5 dollar Lyft ride. I have no complaints but you should know that they owners don't supply things like toliet paper/new towels/paper towels. Once you use the roll that's in their you can't get more. There is a store close by (15 min walk) you can purchase these items from. I would recommend this place.
reviewed on 07/26/2018 by Undisclosed
response on 8/24/2018:
We appreciate you taking the time to leave this review and glad to hear you had a great stay at our place! We stock each home with what is called a "starter supply" of basic items. It is not designed to be an unlimited supply but, rather, to get a typical reservation through a weekend or get folks started so that they can enjoy their arrival days, take inventory, and pick up whatever else is needed to get them through their trip as needed. Prior to each stay, we stock dish soap, laundry detergent, a roll of paper towels, toilet paper, a dish brush to wash dishes, a few trash bags, dishwasher detergent, bar soap, and the standard bathroom amenities you might find in a hotel. Thanks again for your feedback! -The TurnKey VR Team
Secure place with free parking! Close to everything.
reviewed on 08/20/2018 by Undisclosed
Very cute place, plenty of space for 4 people, close to downtown. Would def stay here again.
reviewed on 08/28/2018 by Ashley N.
The overall experience was great. Room was a bit smaller than we thought from the pics on the website but clean and welcoming. We loved the court yard and all the other guests were Great!
reviewed on 10/02/2018 by Kristy B.
response on 10/4/2018:
Thank you for the compliments, and we love hearing how much you enjoyed your stay with us! You were perfect guests, and we appreciate you taking care of our place as if it were your own. Please come and stay again any time! -The TurnKey VR Team
Nice Unit but LOTS of noise
This unit is in a decent location with a quick ride to downtown. Unit is a good size and beds were comfortable. But there is a LOT of noise that comes through the ceiling making it very hard to sleep. I wish I had known this and could have brought some white noise.
reviewed on 11/15/2018 by Undisclosed
response on 11/16/2018:
Hi Lisa, thank you so much for taking the time to leave us a review, we sincerely appreciate your feedback. We are happy to hear you enjoyed the size of the unit and the comfortable beds! We do want to apologize for any noise you face while at the property. You were perfect guests and we look forward to hosting you next time.- The TurnKey VR Team
Convenient Location, Good Stay but a Few Concerns
This was a convenient location for our purposes and the process to rent it was fine. It smelled lemony-fresh and appeared neat and tidy. It is not in the best area, but felt safe during the day waking with others, but wouldn’t recommend walking after dark. The kitchen is smaller than the pictures might indicate but functioned fine. We did lots of baking and fixed a full Thanksgiving dinner. There were no seasonings and no mixing bowl, though there was a nice salad bowl. The fridge kept leaking and nearly caused us to slip at least once a day. I did call the management company and wasn’t impressed with the response. The man insisted we were leaving the door open which is what caused the water to run from condensation. The door was NOT open, as I told him. I felt as though he just didn’t want to deal with the issue. Wet socks and near falls are not fun. I believe the fridge condenser is going out. I was also not happy to find dried food on the kitchen fooor & on the baseboards - found during all my time on the floor sopping up the water with paper towels. The bathroom NEEDS a fan. There was mold on the shower curtain, on the ceiling, the tub caulking, and lots of black mold in the window trays. If the window dropped down from the top, you might feel comfortable opening it while you shower to help with no fan. But it opens from the bottom and is already barely covered to prevent those outside seeing through. After my call about the fridge and the man’s reaction, I didn’t feel like being told again that I didn’t know what I was talking about. I would stay again, but would bring more cleaning supplies. Sad since we pay for a cleaned room.
reviewed on 12/09/2018 by Undisclosed
response on 12/19/2018:
Thank you so much for taking the time to post this review. We are glad you enjoyed your stay, but would like to sincerely apologize for any inconvenience you experienced and can also understand your frustration that we did not provide the best service to you while you were on your vacation. Although not a great excuse, we seemed to have an internal glitch with our communication system and we appreciate you bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. Please know we have passed this along to our local team to address the cleanliness and maintenance issues for future guest stays. If there is anything else we can do for you, please reach out any time on our 24/7 guest hotline and let us know. -The TurnKey VR Team
Really enjoyed our stay here!
This location was in a great spot! Perfect for a little weekend getaway. The place was spotless and kind of gave you the feel of being a local. Would absolutely stay here again.
reviewed on 02/25/2019 by Undisclosed
21st birthday trip
Ended up having 4 people in here were expecting more but glad that didn't happen. Place is smaller then pictures portray but great for 4 could have done a few more if needed. One bathroom for 4 girls get a little tight but made due. Conveniently located close to downtown and Vanderbilt. easy uber/lyft rides. Loved our trip
reviewed on 03/09/2019 by melissa a.
response on 3/10/2019:
Thank you for taking the time to leave a review on our property. We are glad to hear that you and your party have enjoyed your stay with us. We appreciate the feedback and the kind words. You were a wonderful guest, please come and stay again any time! -The TurnKey VR Team
Cute interior, good location
We had to book this rental for our week long trip to Nashville at the last second because our first rental was cancelled on us by a different company. It was a great last minute book! The location was not what I originally had in mind but it was always an uber trip away from everything we wanted to do. The space itself was cute and perfect for 4 people.
reviewed on 03/19/2019 by Undisclosed
Clean and well appointed. Good location...
Clean and well appointed. Good location. But just a bit expensive.
reviewed on 05/21/2019 by Undisclosed
Our Trip To Nashville
Great stay with this very clean and conveniently located property to the downtown Nashville area. The facility was well maintained and secure as well. Also, next door is a BBQ restaurant with a fantastic menu and reputation for quality BBQ. Excellent response from the management staff when either txting or emailing any questions. However, although the initial listing information discusses a potential late check out, I found that a late check out doesn't appear to really be an option. Our flight was scheduled for 7:00 pm and the reason was that the room needed a prep prior to a new renter. Understandable if there was a new renter on a Monday? Just wasn't sure as it sounded like a standard response. However, everything else was above par and I would recommend with 2 thumbs up!
reviewed on 05/22/2019 by Rodney K.
response on 6/6/2019:
Thank you so much for taking the time to leave a review and share your experience! We’re so happy to hear that you enjoyed your stay with us. We wish we could have extended a later check out for you, unfortunately, we were unable to do so this time. We appreciate your feedback, and look forward to next time! -The TurnKey VR Team
Tiny but Convenient!
This rental was very convenient to downtown. The only complaints would be that upstairs neighbors could be heard walking around frequently, and that the bathroom has no ventilation fan, so condensation builds up (opening the window helps, but exposes the showerer to the outside world!) Overall, a great property!
reviewed on 06/15/2019 by Undisclosed
response on 7/3/2019:
Thank you so much for coming and staying with us at our condo. We agree that the location to downtown makes this a great place to stay. You were perfect guests and we enjoyed having you, please feel free to come back again! -The TurnKey VR Team
Great place to stay with a group!
Great place to stay with a group!
reviewed on 07/06/2019 by Undisclosed
Great price for the proximity to...
Great price for the proximity to downtown. Perfect if you’re willing to walk a few blocks (I think we walked about 15-20 min to the Broadway strip, but there are also places that are even closer). The TurnKey management makes the checkin/out process easy. You could do everything without even talking to anyone, although I had to call TurnKey for guidance since it was my first time staying at one of their properties. The property itself is clean, comfortable, and homey. Perfect for 2-4 guests, but any more than that would really be pushing it for space (still better than hotels in the area). Oh, and strip club/liquor store is a 5 min walk away if that’s your thing. Also a good bbq joint next door.
reviewed on 08/18/2019 by Undisclosed
Awesome property and perfect location within...
Awesome property and perfect location within walking distance from Broadway. I would recommend this clean and well appointed property to anyone looking for a place to stay close to the action of downtown. Secure entry and building made us feel right at home with restaurants and convenience store within feet. Loved this little oasis in the middle of the city.
reviewed on 08/20/2019 by Undisclosed